Terms of Use
5. Coaching Programs
5.1 Coaching Programs
The coaching schedule will be arranged between KIT and the client and sessions can be booked up to 3 months in advance. KIT will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements or the plan purchased. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.
5.2 Length of Coaching
The number of coaching sessions will be agreed at the start of coaching between KIT and the client, and confirmed by KIT by email or written correspondence. The time frame captured on the plan commences from the date of the first session and must be utilized within the stipulated time unless otherwise agreed at time of commencement.
5.3 Payment Terms
Payment terms will be discussed and agreed in writing prior to commencement of the selected coaching program.
5.4 Coaching Location
Coaching will take place between the client and their coach via Skype, Google Meets or Zoom. Face-to-face coaching will take place in the offices of KIT or at a mutually agreed venue. Unless otherwise agreed, the client is responsible for contacting KIT at agreed times. The client is responsible for any call related charges.
5.5 Tasks and Assignments
KIT may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these tasks, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes. Where possible, clients are requested to submit any information requested by KIT relating to assignments at least 24 hours before the coaching session when they are to be discussed. KIT will provide feedback on completed assignments during coaching sessions.
5.6 Correspondence
The client may contact KIT by phone or email between sessions to share a success or seek clarification on a coaching issue. Support between sessions is seen by KIT as a necessary part of the coaching process. KIT will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge, and no such charges will be imposed without the client’s agreement.
5.7 Coaching Package
Online coaching programs and virtual training provided as part of a coaching package will remain available to the client for the duration of their paid coaching period. After the coaching program expires access to related online training and coaching programs will be removed. Clients will continue to retain access to their personal online Coaching journal indefinitely unless otherwise notified by KIT.
5.8 Alternative Arrangements
There may be occasions when KITmay recommend to the client that they seek an alternative service more suited to their current needs. In this event KIT will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and KIT does not accept any liability for the outcome of any decisions the client chooses to make.