Terms of Use
6.1 Cancellation & Rearranging Coaching Sessions
If the client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances KIT may need to rearrange a coaching session; in these circumstances KIT will use reasonable endeavours to provide a mutually satisfactory alternative appointment the client.
6.2 Cancellation of protracted advance payment
Where a client pays for a session, or sessions, in advance they must have the coaching session(s) that they have paid for within 6 months of the payment, or any untaken sessions are forfeited.
The client may terminate their coaching contract at any time in writing. No refunds will be due however. Any services that have yet to be provided at the time of cancellation will therefore be deemed as having been provided.
6.3 Refund
In the event of extraordinary circumstances occurring that prevent KIT from providing its services as contracted, then KIT shall be required to refund any outstanding fees due for services not rendered.
6.4 Termination
KIT can elect to terminate the service to the client early or refuse to provide any further support services should KIT deem the relationship unworkable.