I saw it! A sizeable admonishing notice on the ladies' restroom door.
I couldn't help but chuckle as I read it—I could almost hear the tone of final straw frustration. The management's exasperation was palpable, but it also got me thinking.
In the desperate appeal and thinly veiled threat, there are lessons for anyone managing technology operations.
Let's go through them:
1. Understand the Why
Reading the notice, it was clear that the management was puzzled: why would women flush tampons down the toilet? This seems obvious to them, but the behaviour continued. It reminded me of how critical it is to understand the motivations and beliefs behind actions, especially those that seem nonsensical or counterproductive. Not every team member in tech operations may fully grasp or value your implemented processes for smooth functioning.
2. Involve the People
The notice was a top-down approach, a directive. However, asking for input and solutions from the people involved could offer far more effective results. In the tech world, it's essential to remember that people best solve their problems. If a process doesn't work, your team is your best resource for finding an upgrade that can.
3. Design Matters
The notice was placed right on the door—a place someone would likely see after committing the very act they were warned against. Where and how we design our reminders or prompts is crucial. For tech operations, the placement and design of alerts, notifications, and prompts can make all the difference in ensuring timely action and preventing mishaps.
Managing tech operations is no easy task. What may seem obvious to you may not translate with the same clarity and urgency to your team. But remember, beyond tech and numbers, it's humans driving results. People, motivated and guided by their emotions and beliefs, have a significant role to play in shaping your operation's efficiency and productivity.
So, take a step back and understand the emotions driving your people. You might be surprised what lessons and solutions you'll find hiding in plain sight.
Remember, sometimes the best lessons come from the most unexpected places—even a swift, frustrated notice in the ladies restroom.
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Sikemi is a Technology Operations Expert with 15 years of experience across various sectors.
She specialises in technology-led transformations, process improvements, and operational excellence and empowers African tech companies for success.
Holding a Master's in Information Systems from the University of Sheffield, Sikemi is also an active Tech Mentor, guiding future tech leaders.
In addition to her professional accomplishments, Sikemi is a Fitness Coach passionate about helping 9-5 professionals stay consistent on their fitness journeys.